Privacy Policy

This policy explains how AY Real Estate Solutions LLC collects, uses, and protects information when you use our website, submit a property or rental inquiry, call us, communicate with our property support service, or agree to receive text messages.

Information we collect

• Contact information such as your name, phone number, and email address.
• Property, rental, application, reservation, maintenance, and service request details that you choose to provide.
• Call information, recordings where disclosed and permitted, text messages, and service communications.
• Basic website information such as device, browser, page, and form submission data.

How we use information

We use information to respond to inquiries, discuss property purchases, assist rental applicants, support tenants and short term rental guests, send requested links or updates, document maintenance and safety issues, operate our services, prevent fraud, comply with law, and protect people and property.

Mobile information and SMS consent

We do not sell, rent, or share mobile phone numbers, SMS opt in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may use service providers that process communications solely for AY operational purposes and under appropriate restrictions.

If you consent to text messages, message frequency varies based on your request and ongoing property service, generally no more than five messages per service request. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive text messages is not a condition of purchasing, selling, renting, or applying for a property.

How information is shared

We may share the minimum information needed with vendors that provide website hosting, communications, property operations, analytics, payment, security, or professional services. We may also disclose information when required by law, to address fraud or safety, or as part of a business transaction. We do not authorize service providers to use your information for their own marketing.

Retention and security

We retain information for the time needed to provide the requested service, meet legal and operational requirements, resolve disputes, and enforce agreements. We use reasonable administrative and technical safeguards, but no online system is guaranteed to be completely secure.

Your choices

You may ask to review, correct, or delete information by contacting us. Some records may need to be retained for legal, safety, accounting, or active property service purposes. You may stop text messages at any time by replying STOP.

Children

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13.

Policy updates

We may update this policy. The effective date at the top of this page shows the latest published version.